Medbridge Inc. ("Medbridge") is the owner and operator of the Medbridge Website located at the URL www.medbridge.com, www.medbridgego.com, www.medbridgepathways.com, the Medbridge Mobile App, and other websites owned by Medbridge, including personalized white label websites (collectively, the "Medbridge Website", as defined below).
These Patient Terms of Use (the "Agreement") govern access to and use of the Medbridge Website. Individuals using the Medbridge systems or services outside a patient capacity assigned by Your treating clinician or provider should access and review Medbridge's General Terms of Use
Access to and use of the Medbridge Website is subject to Your acceptance of this Agreement. You agree to abide by all terms and conditions of this Agreement by Your accessing the Medbridge Website or by Your continued use of the Medbridge Website.
Please read the following, carefully bearing in mind that this Agreement must be read in conjunction with Medbridge's Privacy Policy.
Medbridge reserves the right to modify the terms of this Agreement at any time at its sole discretion, and may post a notice of such changes. If and when the Agreement is modified, You will be subject to the terms of the modified Agreement, and by accessing the Medbridge Website, You agree to the terms of the modified Agreement, without further notice.
Medbridge is the owner of all Medbridge Content posted on or otherwise accessible at or via the Medbridge Website including logos, all designs, text, graphics, pictures, and information. You will have a limited license (without the right to sublicense) to view the Content for Your individual, non-commercial use only. Any copying, reproduction, retransmission, or republication of all, or part, of any Content found on the Medbridge Website is expressly prohibited, unless Medbridge has expressly granted You its prior written consent to so reproduce, retransmit, or republish the Content. Medbridge reserves all applicable rights in regard to the Content.
Medbridge may publish or transmit via the Medbridge Website any Content that is owned by third parties. Medbridge's Licensors are the owners of their respective Intellectual Property found on the Medbridge Website. Any reproduction, retransmission, or republication of all or part of any Content found on the Medbridge Website is expressly prohibited, unless the owner of the Content has expressly granted its prior written consent to reproduce, retransmit, or republish the material.
If You believe that any Content on the Medbridge Website infringes upon any copyright which You own or control, You or Your designee, acting as a "Complaining Party," may send a notification of such claimed infringement to Medbridge via legal@medbridge.com. Please include a description of the work that is allegedly being infringed, and where on the Medbridge Website the work may be found.
Once Your healthcare provider has assigned Your license and You have created Your User Profile, You will have access to the Content as directed by Your healthcare provider, until Your User Profile is deactivated, or until the access assignment expires. Your access to the Content will end upon Your User Profile deactivation or termination of any subscription granting Your User Profile access to the Content. You will have to contact Your healthcare provider to renew Your User Profile to continue Your access to the Content.
Medbridge retains the right to modify all Content as reasonably deemed necessary to ensure material is in line with best practices, as necessary to comply with any regulation or law, or as necessary for Medbridge's business purpose.
Medbridge reserves the right to terminate, block, or restrict Your access to or use of the Medbridge Website for any breach or violation of any term(s) of this Agreement, solely at the discretion of Medbridge.
If You would like to request the deletion of Your User Profile on the Medbridge Website, please fill out this form or contact support@medbridge.com. Medbridge will work with Your healthcare provider to resolve Your request.
You are responsible for obtaining and maintaining all computer hardware and software needed to access and use the Medbridge Website.
The Medbridge Website includes the option of allowing a User to create a "User Profile." Users are wholly responsible for User Content uploaded, displayed, transmitted, or otherwise made available on or via User Profiles. You are also wholly responsible for ensuring that Your use of the Medbridge Website is compliant with the laws and regulations of any applicable jurisdiction.
In exchange for Your use of the Medbridge Website, You acknowledge that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You agree to provide accurate, current, and complete information concerning You when providing information to, signing up with, registering for use of, or otherwise providing information to the Medbridge Website and maintain and promptly update the Registration Data to keep it true, current, and complete. If You provide any information that is untrue, inaccurate, not current, or incomplete, or if Medbridge has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Medbridge has the right to suspend or terminate Your access to the Medbridge Website and to refuse any and all current or future use of the Medbridge Website, or any portion thereof.
You must have Your own password or Access Code to access the Medbridge Website. In the event that Medbridge discovers password sharing, Medbridge reserves the right to terminate Your User Profile or block Your access to the Medbridge Website. You are responsible for all use of Your password(s).
Except as expressly set forth herein, the Content of the Medbridge Website (including all Medbridge intellectual property, text, materials, software, functions, services, and information made available herein or accessed by means hereof) are provided as is, without warranties of any kind, either express or implied, including without limitation warranties of suitability for a particular purpose. Medbridge does not warrant or guarantee uninterrupted access to the Medbridge Website, or any site linked to the Medbridge Website, and reserves the right to discontinue courses or to change the expiration date at any time.
Under no circumstances will Medbridge be liable in any way for any Content, including without limitation any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available via the Medbridge Website, and Medbridge makes no guarantees that the Content will be accurate, current, or error-free.
You assume full responsibility and risk of loss resulting from use of the Medbridge Website and any information on the Medbridge Website. Medbridge makes no guarantees about the suitability of any information and its services for any purpose whatsoever. Medbridge may provide programs with exercises related to Your condition that You can perform at home. As there is a risk of injury with any activity, use caution when performing such exercises. IF YOU EXPERIENCE PAIN OR DISCOMFORT, IMMEDIATELY DISCONTINUE THE EXERCISES AND CONTACT YOUR CLINICIAN OR PHYSICIAN. BY VOLUNTARILY UNDERTAKING ANY EXERCISE IN A PROGRAM PROVIDED BY MEDBRIDGE, YOU AGREE THAT YOU ASSUME THE RISK OF ANY RESULTING INJURY. Medbridge will not be liable for any direct, indirect, consequential, special, exemplary, or other damages or losses that may result. It is the responsibility of the treating practitioner, relying on independent expertise and knowledge of the patient, to determine the best treatment and method of application for the patient.
The information and Content provided in the courses, patient exercises, and treatment programs are for informational purposes only. Medbridge makes no warranties regarding, and bears no liability for, Your use of the information and Content. Neither Medbridge nor the instructor assumes any responsibility for any loss, injury, or damage to persons or property arising out of the use of the material contained in or related to the online courses. IT IS THE RESPONSIBILITY OF THE TREATING PRACTITIONER, RELYING ON INDEPENDENT EXPERTISE AND KNOWLEDGE OF THE PATIENT, TO DETERMINE THE BEST TREATMENT AND METHOD OF APPLICATION FOR THE PATIENT.
Medbridge may use automated technologies, including artificial intelligence and machine learning systems ("AI Tools"), in connection with the Medbridge Website and related services. These AI Tools may be used to support functionality of the platform, assist with program configuration, enhance the user experience, monitor system performance, personalize Content, and improve Medbridge products and services.
AI Tools used by Medbridge do not independently diagnose medical conditions, prescribe treatment, or replace the professional judgment of Your treating clinician. Any exercises, recommendations, programs, communications, or other Content made available through the Medbridge Website remain subject to the clinical oversight and responsibility of Your healthcare provider.
AI-assisted outputs may not be error-free, complete, or suitable for any specific medical purpose. You acknowledge and agree that automated systems are used as support tools only, and that all treatment decisions are made by Your healthcare provider in reliance on their independent medical judgment.
In no event shall Medbridge, its members, officers, affiliates, agents, licensors, employees, or internet service provider(s) (collectively, "representatives") be liable to You or to any third party for any direct, indirect, incidental, special, or consequential damages whatsoever, including without limitation lost revenue, lost or damaged data, or other commercial or economic loss, whether based in contract, tort (including negligence), or any other theory of liability. The foregoing limitation shall apply even if Medbridge or its representatives have been advised or should have known of the possibility of such damage. Medbridge's total liability in any event is limited to the amount, if any, actually paid for use of the Medbridge Website, and You hereby release Medbridge and its representatives from any and all obligations, liabilities, and claims in excess of this limitation.
You agree to indemnify and hold Medbridge and its Representatives harmless from any and all losses (including without limitation attorneys' fees) resulting from any claims based on or relating to Your use, or the use of any individual using Your password, of the Medbridge Website. You further agree to indemnify and hold Medbridge and its Representatives harmless from any and all losses resulting from claims of third parties, including without limitation attorneys' fees, that result in whole or in part from violations by You, or any individual using Your password, of any of the terms of this Agreement.
This Agreement shall be governed by the laws of the State of Washington. In the event that litigation results from or arises out of this Agreement or the performance thereof, both Parties agree to Arbitration with a single arbitrator qualified by the American Arbitration Association. The Parties agree to reimburse the prevailing Party's reasonable attorneys' fees, arbitration costs, and all other expenses, whether or not taxable by the arbitrator as costs, in addition to any other relief to which the prevailing Party may be entitled. The place of arbitration shall be Seattle, Washington.
Medbridge does not collect any information from anyone under 13 years of age. The Medbridge Website, and all courses, patient exercises, and treatment programs posted on the Medbridge Website are directed at people who are older than 13 years. Minors below the age of 13 who need access to Medbridge programs or material should access all programs through an account controlled by their legal guardian.
Please direct additional questions or concerns to support@medbridge.com.
This Agreement is personal to You, and You may not assign this Agreement or the rights and obligations thereunder to any third party or person.
The provisions of the Agreement shall be binding upon and shall inure to the benefit of the Parties hereto, their permitted heirs, administrators, successors, and assigns.
No waiver by either Party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this Agreement.
If any term, clause, or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause, or provision, and such invalid term, clause, or provision shall be deemed to be severed from the Agreement.
The ownership and intellectual property rights and license provisions set forth in this Agreement, and any other provisions that by their sense and context the Parties intend to survive, shall survive the termination of this Agreement and any obligations hereunder for any reason.
Last Updated: 02/18/2026
Medbridge Inc. ("Medbridge") is committed to protecting Your privacy when You visit the Medbridge Website and the Medbridge Mobile App, and other websites owned by Medbridge, including personalized white label websites.
This Privacy Policy explains to You how Medbridge collects and uses Your Personal Information. This document should be read in conjunction with the Medbridge Patient Terms of Use.
Medbridge reserves the right to append or otherwise modify this privacy statement at any time.
Medbridge collects user data (including Personal Data, Personal Information, and HIPAA Protected Health Information, and Usage Data), during registration and use of the Medbridge Website and associated services as described below.
Collection and processing of user data occur with the notice to the User and ability of the User to modify, opt-in/out, and the ability to request cessation of collection and retention in accordance with all governing laws and regulations.
Medbridge processes user data for the legitimate business purpose of providing, optimizing, and personalizing the services offered by Medbridge and its partners, improving patient care programs, and for aggregated and deidentified analysis.
Medbridge processes user data under the following conditions:
Upon Your written request, Medbridge will clarify the specific legal basis that applies to the processing and whether Your provision of user data is a statutory requirement, contractual requirement, or a requirement necessary to enter into a contract.
By voluntarily creating a User Profile on the Medbridge Website, You agree to the Medbridge Terms of Use, this Privacy Policy, and consent to Medbridge's collection of Personal Information. To establish Your User Profile, Medbridge collects Your name, email address, phone number, and date of birth.
Medbridge collects additional Personal Information when You continue the use of the site and agree to its Terms of Use in order to receive Medbridge services and access the Content on the Medbridge Website and Mobile Apps. When You assign or complete education courses, patient exercises, or treatment programs, on the Medbridge Website, Medbridge collects data relating to the assignment and completion of courses, patient exercises, or treatment programs. System use is tracked through a combination of pixel tracking, Cookies, and third-party services. Functional use of the Medbridge system requires essential tracking Cookies and systems with remaining functionality being controlled by the User's preferences which can be modified within the settings page.
Within the last twelve months, Medbridge has collected the following categories of Personal Information from consumers:
| Category | Data |
|---|---|
| Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code ยง 1798.80(e)). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. |
| Protected classification characteristics under California or federal law. |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
| Commercial information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| Biometric information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
| Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
| Geolocation data. |
Physical location or movements. |
| Professional or employment-related information. |
Current or past job history or performance evaluations. |
| Inferences drawn from other personal information. |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Personal Information is provided at Your own risk. By providing Your Personal Information, You are communicating Your consent to Medbridge's collection, use and disclosure of such Personal Information for the purposes for which You provided the Personal Information to Medbridge and as described in this Privacy Policy.
Medbridge may use automated systems, including artificial intelligence ("AI") and machine learning technologies, to process Your Personal Information and other Usage Data collected through the Medbridge Website and Mobile Apps for purposes such as improving patient programs, enhancing platform performance, personalizing user experience, supporting service functionality, conducting analytics, and developing new products and features. Where appropriate, Medbridge may use aggregated or de-identified Personal Information and Usage Data for research, product improvement, quality assurance, security monitoring, and internal business operations. Medbridge may engage trusted third-party Service Providers to assist in operating, supporting, or improving these systems. Such providers are contractually required to maintain the confidentiality and security of Personal Information and to process data only as necessary to provide services to Medbridge and in accordance with applicable law. Automated systems are used to support service delivery and product improvement, and do not independently make medical diagnoses or treatment determinations. All data processing is conducted in accordance with this Privacy Policy, applicable contractual obligations with healthcare providers, and applicable law (including the CCPA, GDPR, and HIPAA). By accepting the terms of this Privacy Policy, You are communicating Your consent to Medbridge's collection, use and disclosure of Your Personal Information and Usage Data within automated systems, including AI enabled tools and features.
Use of the Medbridge Website and Mobile Apps, including any AI-enabled features, is voluntary. If You do not wish for Your Personal Information or Usage Data to be processed within AI-supported systems as described above, You may choose not to use the Medbridge Website or Mobile Apps. By continuing to access or use the Medbridge Website or Mobile Apps, You acknowledge and consent to the processing of Your information within these systems in accordance with this Privacy Policy and applicable law.
For the majority of the Personal Information maintained, collected, or used by Medbridge, Medbridge is the Data Controller who is responsible for determining the purpose and means of processing Personal Data.
For some healthcare data, Your individual healthcare provider or their organization may be the Data Controller for whom Medbridge holds and processes data. Inquiries can be directed to this form or by contacting support@medbridge.com.
Personal Information is collected about You in order to establish and enhance our relationship with You. Medbridge's use of this Personal Information includes the following:
Much of the Personal Information collected by Medbridge is necessary for proper functioning of the Medbridge Website and Your use of the Medbridge products. For example, You may not be able to create a User account or reset Your password without provision of a valid email address. Further, Medbridge will store Your log-in credentials on Your device while using the Medbridge Mobile App, to provide a seamless experience. In these situations, if You choose to withhold any Personal Information requested by Medbridge, it may not be possible for You to gain access to certain parts of the Medbridge Website or Mobile Apps.
On the Medbridge Website You can correct, update, review, or delete Personal Information You have submitted by going back to the specific tool and making the desired changes.
If You are unable to make the changes on the Medbridge Website, You can request Medbridge to change, correct, or delete Personal Information by completing this form or by contacting support@medbridge.com.
You have the right to withdraw consent to Medbridge's use or processing of Your Personal Information at any time. If You refuse to consent to, opt out of, or withdraw Your consent, Medbridge may not be able to offer You certain services or benefits. Consent may be removed by completing this form or by contacting support@medbridge.com.
Medbridge stores and retains Personal Information based on the level of sensitivity of this information for the period specified by the applicable legal and regulatory requirements. For some healthcare data, Your individual provider and/or their organization may require Medbridge to retain data based on their individual legal and contractual requirements.
Medbridge may share Your Personal Information with trusted third parties who assist Medbridge in operating its Website, conducting its business, or serving You, as long as those parties agree to keep this Personal Information confidential to the extent outlined under this Privacy Policy and consistent with all applicable laws and regulations. Medbridge may also release Your Personal Information when Medbridge believes it is needed to comply with the law, enforce its site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
In the past twelve months, Medbridge has not sold any collected Personal Information to third parties.
If Medbridge is sold, merged, or otherwise transferred, Personal Information may be transferred along with it.
You may also opt into receiving Push Notifications from the Medbridge Mobile App. If You wish to stop receiving push notifications, You may turn off this feature in the settings on Your device or respond to any notification with the provided Stop code.
When You delete the Medbridge Mobile App, any Personal Information saved in Your device will be deleted, but any Personal Information collected and stored by Medbridge will remain in its server.
Medbridge may use Your email for transactional purposes, as well as for promotional purposes. Transactional purposes include confirmation and notification of changes to Your account. Promotional purposes include sending You newsletters about new features, special offers, promotional announcements, consumer surveys, and other items concerning our service. During registration at the Medbridge Website, You may be signed up to receive promotional email newsletters from Medbridge, unless disallowed by Your jurisdiction of residence. Email messages may contain code that enables Medbridge's database to track Your usage of the emails to determine whether the email was opened and what links, if any, were clicked. Should You prefer not to receive promotional emails from us, please edit the preferences in Your account menu or click Unsubscribe at the bottom of any promotional emails.
Users may have a right to request access to Your Personal Information collected or processed by Medbridge. You can request such access by completing this form. Upon verification of Your identity, Medbridge will make sure to provide You with a copy of the data Medbridge processes about You. In some circumstances Medbridge may need to work with Your healthcare provider in order to provide copies of sensitive information.
If You are accessing the Medbridge Website and associated services from outside the United States, please be aware that You are transferring Your Personal Information (including Personal Data) to the United States where Medbridge servers are located. Medbridge will ensure all data transfers comply with GDPR requirements.
Additionally, if You reside within the European Union, You may have the right to lodge a complaint regarding Medbridge's information collection and processing with Your local, national supervisory authority.
This Section applies only to Users of the Medbridge Website who reside within the European Union. Medbridge guarantees You can exercise all of Your rights and will not discriminate against You if You exercise Your GDPR rights.
Under the GDPR, European Union residents have the right to:
Request access to Your Personal Data. The right to access, update or delete the information Medbridge holds about You. This right also enables You to receive a copy of the Personal Information Medbridge holds about You.
Request correction of the Personal Data that Medbridge holds about You. You have the right to have any incomplete or inaccurate information Medbridge holds about You corrected.
Object to processing of Your Personal Data. You have the right to object to processing where Medbridge is relying on a legitimate interest as the legal basis for its processing of Your Personal Data.
You also have the right to object where Medbridge is processing Your Personal Data for direct marketing purposes. Medbridge does not share Your Personal Information collected by to provide the services on the Medbridge Website for marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Medbridge to delete or remove Personal Data when there is no good reason for Medbridge to continue processing it.
Request the transfer of Your Personal Data. Medbridge will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. This right only applies to automated information which You initially provided consent for Medbridge to use or where Medbridge used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using Your Personal Data. If You withdraw Your consent, Medbridge may not be able to provide You with access to the services on the Medbridge Website.
You may exercise Your rights of access, rectification, cancellation and by completing this form. Please note that Medbridge may ask You to verify Your identity before responding to such requests.
This Section applies only to Users of the Medbridge Website who reside in the State of California.
Under the California Consumer Privacy Act of 2018 (CCPA) California consumers have the right to:
Know the categories of Personal Information Medbridge collect and the categories of sources from which Medbridge obtained the information;
Know the business or commercial purposes for which Medbridge collect and share Personal Information;
Know the categories of third parties and other entities with whom Medbridge share Personal Information; and
Access the specific pieces of Personal Information Medbridge have collected about You.
To obtain any additional information not found in this Privacy Policy, please complete this form including Your name, email address, Medbridge access code, and California postal address as well as the email associated with Your User Profile, if one exists ("Verification Information"). You may also exercise Your rights by completing this form or by contacting support@medbridge.com.
Right to Deletion. In some circumstances You may ask Medbridge to delete Your Personal Information. To do so, please submit Your Verification Information by completing this form. You may also exercise Your right to delete Your Personal Information by contacting support@medbridge.com.
Submission of Your Request. You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
Provide sufficient information that allows Medbridge to reasonably verify You are the person about whom Medbridge collected Personal Information or an authorized representative; and
Describe Your request with sufficient detail that allows Medbridge to properly understand, evaluate, and respond to it.
Medbridge cannot respond to Your request, or provide You with Personal Information, if Medbridge cannot verify Your identity, Your authority to make the request, and confirm the Personal Information relates to You. You do not need to create an account with Medbridge to submit a request to know or delete Your Personal Information. Medbridge will use the Personal Information provided in Your request only to verify identity and authority.
Right to Opt Out of Sales. Medbridge does not share Your Personal Information with third parties in ways that may constitute a "sale" under CCPA. In line with this, Medbridge further does not sell Personal Information of consumers under 16 years of age. You may request that Medbridge do not "sell" Your Personal Information on a go forward basis. To do so, please complete this form and include Your Verification Information. You may also exercise Your right by contacting support@medbridge.com. If You reengage with Medbridge after opting out of the "sale" of Your Personal Information, such as purchasing a new subscription, Your Personal Information will be collected and used in accordance with this Privacy Notice.
You have the right to not be discriminated against for exercising any of Your CCPA rights, and Medbridge will not do any of the following based on any exercise of Your rights:
Deny You goods or services.
Charge You different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide You a different level or quality of goods or services.
Suggest that You may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, Medbridge may offer You certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive Medbridge offers will reasonably relate to Your Personal Information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires Your prior opt-in consent, which You may revoke at any time.
In compliance with the Health Insurance Portability and Accountability Act (HIPAA) and guidelines provided by the Secretary of Health, Medbridge may request Your consent to use SMS messaging for purposes including but not limited to program reminders, service notifications, Pathways messaging, and health-related communications. By opting into SMS communications, you authorize Medbridge to send you text messages to the mobile number you provided. You will be able to opt-out of receiving SMS messages at any time.
SMS messaging may not be secured or encrypted based on the technical limitations of the SMS system and Your method of receiving that communication. Messaging rates and fees may apply and are controlled by Your specific plan.
As You use Medbridge, certain Usage Data may also be passively collected and stored on Medbridge or its Service Providers' server logs, including Your Internet protocol address, browser type, and operating system.
When you enter the Medbridge Website, You are required to consent to Medbridge's use of Cookies in line with this Privacy Policy. Medbridge uses Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of Your visit and the solutions and information for which You searched and viewed, or on which of the advertisements displayed on Medbridge You clicked.
When you enter the Medbridge Website, You are required to consent to Medbridge's use of analytical tools in line with this Privacy Policy. Medbridge collects and stores data from its public facing (non-password restricted) pages separately from data collected from the non-public facing (password restricted) pages of the Medbridge Website.
Medbridge uses third party analytical tools (such as Google Analytics, HubSpot, Involve.Me, and PostHog) on the public facing (non-password restricted) pages of the Medbridge Website. Medbridge uses these tools to gather information on the solutions and information for which You searched and viewed, or on which of the advertisements displayed on Medbridge You clicked.
Medbridge uses third party analytical tools (such as Pendo) on the non-public facing (password restricted) pages of the MedBridge Website. Medbridge uses these tools to gather information about Your use of the Medbridge Website to provide the services and improve the solutions that You use on the Medbridge Website.
This type of information is collected to make Medbridge and solutions more useful to You and to tailor the experience to meet Your interests and needs.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use the Medbridge Website. Unless you have adjusted Your browser setting so that it will refuse Cookies, the Medbridge Website may use Cookies.
Medbridge, or its Service Providers acting on Medbridge's behalf, use the following types of Cookies:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary |
These Cookies are necessary to allow Medbridge to operate the Medbridge platform as You have requested. They let Medbridge recognize what type of subscriber You are and then provide You with services accordingly. |
| Performance / Analytics |
Medbridge uses Pixels, Cookies and other similar technologies to analyze how the Medbridge platform is accessed, is used, or is performing. Medbridge uses this information to maintain, operate, and continually improve the Medbridge platform and understand Your use of the Medbridge system. |
| Functional |
These Cookies let Medbridge operate the Medbridge platform according to Your preferences. For example, when You continue to use or come back to the Medbridge platform, Medbridge can provide You with services based on information You provide to us, such as remembering Your username, how You have customized Medbridge services, and reminding You of Content You have used previously. |
| Third Party |
Medbridge may allow its Business Partners to use cookies or other similar technologies on or outside the Medbridge platform for the same purposes identified above, including collecting information about Your online activities over time and across different websites, applications, and/or devices. |
| Medbridge Ads |
Medbridge may work with website publishers, application developers, advertising networks, and Service Providers to deliver advertisements and other content promoting Medbridge on other web sites and services. Cookies and other similar technologies may be used to serve You with advertisements that may be relevant to You and Your interests on other websites, applications, and devices, and to regulate the advertisements You receive and measure their effectiveness. You may opt out of this ad serving using the Network Advertising Initiative (NAI) opt-out page. |
Medbridge uses a variety of security measures to maintain the safety of Your Personal Information. Medbridge does not collect or process PCI Information from Users accessing the Medbridge Website or Mobile Apps as a patient user. More information about Medbridge's PCI Compliance can be found at its General Privacy Policy.
Medbridge cannot and does not guarantee that Personal Information You post on the Medbridge Website will not be accessed by unauthorized persons. Despite Medbridge's efforts to safeguard Your Personal Information, there is always a risk of security breach. Medbridge is not responsible for circumvention of any privacy settings or security measures of the Medbridge Website. You understand and acknowledge that, even after removal, copies of Personal Information on User Profiles may remain viewable in cached and archived pages or if other Users have copied or stored Your Personal Information.
The Medbridge Website might be linked to other websites, including but not limited to Facebook, LinkedIn, or Twitter, in order to better interact with its users and the public. Please be aware that Medbridge is not responsible for the privacy policies of those other websites. If users provide Personal Information directly to websites other than Medbridge, different terms, rules and privacy policies may apply for the use of Personal Information.
You are solely responsible for Your privacy settings. Medbridge is not and will not be responsible for Personal Information shared by You via a User Profile or the settings associated therewith.
Medbridge does not collect any Personal Information from anyone under 13 years of age. The Medbridge Website. Mobile Apps, and all Content posted on the Medbridge Website or Mobile Apps are directed at people who are older than 13 years. Minors below the age of 13 who need access to Medbridge programs or material should access all programs through an account controlled by their legal guardian.
Please direct additional questions or concerns to support@medbridge.com.
Medbridge has implemented a Privacy by Design policy that complies with Article 25 of GDPR. Medbridge is committed to integrating privacy considerations into all aspects of its data processing activities.
Medbridge reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If You object to any of the changes to the Policy, You must cease using the Medbridge Website and can request that Medbridge remove the Personal Information. Unless stated otherwise, the then-current privacy policy applies to all Personal Information Medbridge has about its Users.
Last Updated: 2/18/2026